I was responsible for the refresh of the DHL learning materials for their Global Customer Service Excellence module. The overall theme of journey and exploration was used and the module consisted of 12 sessions which was delivered across two days to a group of 8-12 global DHL customer service representatives. A 114 page learning journal contained space for taking notes as well as reminding participants of key learns from each of the sessions. Banners, slideshows, games and other bespoke printed collateral such as flipbooks and mousemats were also designed in order to consolidate and remind participants of the 2 day learning.
